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FAQ

Frequently Asked Questions

Hi there, so you want to know more!

Fantastic, here you should find the answer to all your questions.

If there’s still something you’re unsure of then please send me a message.

I’ll be sure to get back to you straight away.

I can’t wait to hear about your ideas.

How do I place an order?

All orders can be placed through the Personalised or Artist Collection Shop pages and products. Simply add to cart and checkout as you would any other online retailer.

What's included when I place my Personalised Order?

Once you place your order you will receive a confirmation email.

Please follow the simple instructions on this email to completely personalise your order as well as upload your photos to begin the process.

I will then send you an image block of sample designs from which you can choose or modify to suit the design you are after.

Once chosen the order will be made in my workshop and be sent to you as soon as production has been completed.

In your delivery you will receive your beautiful personalised jewellery in a special gift box.

Inside the gift box I always include the jewellery design image and a personalised message if you’d like.

I also include a small cleaning cloth which can be used to maintain your jewellery over time.

What if you don't have a product listed for what I want made?

No problem. Send me an email and I can definitely make your ideas come to life.

How long does it take to make my personalised jewellery order?

Your order will take between 3-10 working days to be made by hand.

This time frame will vary based on current orders and available materials.

At peak periods please plan your order in advance or enquire if it’s needed urgently. We can usually make it happen.

Urgent orders need the Express Shipping to be selected at checkout.

At the time your ordered is confirmed you will be notified of the expected time frame.

How much is freight?

Standard Shipping is included Australia wide FREE of charge on all orders

Express Post when a rush order is required is an additional $25 within Australia

International Shipping is $40 flat rate

How long will it take to get my order?

Standard included Free Shipping via Australia Post is 3-6 business days from date of shipping

Express Post is 1-2 business days from date of shipping (Country areas may vary)

International deliveries will vary depending on location but is minimum of 6 working days +

Please refer this link to check your postcode if unsure. Delivery times here.

What is the jewellery made from?

All orders are made from the precious metal Sterling Silver.

Sterling Silver is a combination of 92.5% Fine Silver and 7.5% parts copper. The reason the metal is combined is because Fine Silver by itself is just too soft for daily wear without scratching or bending.

Please note all items are handmade from solid Sterling Silver.

I do not doing any silver or gold plating as this reduces the life span of the items looking their best. 

Plating can wear off over time and thus reduces it’s everlasting qualities without long term maintenance.

How do I care for my Jewellery?

Sterling Silver is a gorgeous precious metal that looks great if you take care of it.

Over time it can oxidise and loose it’s lustre.

Follow these tips for fabulous looking beautiful jewellery for generations:

  • Keep safe in storage box or and wrapped in polishing cloth when not in use.
  • Keep dry – Avoid showering, bathing, swimming in your jewellery as the impurities in the water will effect the finish.
  • Avoid contact with chemicals in the form of cleaning products, lotions and perfumes. Allow make up, lotions and creams time to absorb into your skin before wearning your jewellery.
  • Be gently when cleaning – use a simple liquid washing detergent and warm water for any dirt and gently pat dry. Follow that with soft polish with cleaning cloth. Do not rub too hard on blackened areas as firm pressure may soften the look.
  • Sore your jewellery individually so as not to scratch each other if metals are touching.
Why don't you make anything in gold?

At this stage I am only using Sterling Silver as it works best with the etching technique I use in my workshop.

In time I am hoping to introduce some gold products or a combination of the two metals as they work wonderfully together.

The ideas I have are in the development stages and are still needing work before they are introduced to you all.

If you’d like to keep up to date with my progress then be sure to join my VIP list to be the first to find out. Here you’ll get ideas, kids art activities, event news and product releases and development into your inbox.

Email

Claire Girdlestone - hello@arttocharm.com.au

Address

Jane Brook,
Western Australia

I can't wait to see what you treasure. Simply get in touch with any questions so we can start working together.

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